Legal

Privacy Policy

Last updated: July 2026

This Privacy Policy explains how MAR Bali ("we", "us", "our") collects, uses and protects your personal information when you visit bymarbali.com (the "Website") or communicate with us to enquire about or book a villa stay.

Information We Collect

When you use our Website or contact us, we may collect:

Contact details you provide voluntarily via our enquiry form or WhatsApp — such as your name, email address, phone number, travel dates and number of guests.
Technical data collected automatically, such as your IP address, browser type, device type, and pages visited, via Google Analytics and Meta Pixel.
Communication records from WhatsApp, email or other channels used to arrange your stay.

How We Use Your Information

To respond to enquiries and confirm villa availability
To process and manage your booking, including payment and check-in arrangements
To improve our Website and services based on how visitors use them
To show relevant advertising through Meta Ads and measure its performance
To communicate with you before, during and after your stay

Analytics & Advertising

We use Google Analytics and the Meta Pixel to understand how visitors use our Website and to measure the effectiveness of our advertising. These tools may set cookies and collect data about your device and browsing behaviour. You can control cookie preferences through your browser settings at any time. See our Cookie Policy for details.

Sharing Your Information

We do not sell your personal information. We may share limited information with trusted third parties strictly for the purpose of delivering your stay, including:

Payment processors, to handle deposits and balance payments securely
Transfer and transport partners, where you have requested airport or driver services
Google and Meta, in aggregated or pseudonymised form, for analytics and advertising purposes

Data Retention

We retain booking and communication records for as long as reasonably necessary to manage your stay, comply with legal and tax obligations, and resolve any disputes. Analytics data is retained according to the default periods set by Google Analytics and Meta.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at vic.nadya@bymarbali.com. We will respond within a reasonable timeframe.

Contact

For any questions about this Privacy Policy, please contact Vic at vic.nadya@bymarbali.com or via WhatsApp.