Legal

Cancellation Policy

Last updated: July 2026

We believe booking a private villa directly should feel as secure as booking through any platform. Here is exactly how payment and cancellation work for a MAR Bali reservation.

Deposit & Balance

A 30% deposit is required to confirm your reservation
The remaining balance is due 30 days before arrival
Payments are accepted via bank transfer or secure payment link — never in cash, never to a personal account
Every reservation is confirmed in writing by Vic before any payment is requested

Cancellation

Free cancellation up to 30 days before check-in, with a full refund of your deposit
For bookings made or cancelled within 30 days of arrival, the full payment is required to confirm the stay and is non-refundable
No-shows and early departures are treated as cancellations within the applicable window and are non-refundable

Changes to Your Booking

If your travel plans change, contact Vic as early as possible. Where availability allows, we will always try to accommodate date changes rather than a cancellation — this is handled case by case via WhatsApp or email.

Force Majeure

In the event of circumstances beyond our reasonable control — natural disasters, government travel restrictions, or similar events — we will work with you in good faith to reschedule your stay or provide a fair resolution.

Third-Party Platforms

If you book through a third-party platform (such as Airbnb or Luxe), the cancellation policy of that specific platform applies instead of the terms above.

Contact

For any questions about your reservation, deposit or cancellation, please contact Vic directly at vic.nadya@bymarbali.com or via WhatsApp — she personally handles every booking from enquiry to check-out.